Legal notice

This Legal Notice governs your use of the website operated by ENX COSMIC ("we", "us", "our") and the purchase of any products from our online store. By accessing or using our website, you acknowledge and agree to the terms, disclaimers, and notices set forth below.

1. ADULT CONTENT & AGE RESTRICTION WARNING

WARNING: This website contains adult-themed novelty items, sexual wellness products, and anime-styled mature illustrations. You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to view, browse, or purchase from this store.

By remaining on this website, you represent, warrant, and affirm under penalty of perjury that:

You are of legal age to view adult-oriented materials in your jurisdiction.

You are accessing this website voluntarily and are not offended by artistic depictions of adult themes or sexual novelties.

You will not permit any minors or unauthorized persons to access this website or view the products purchased herein.

2. INTELLECTUAL PROPERTY & FAN ART DISCLAIMER (DMCA COMPLIANCE)

ENX COSMIC offers anime-inspired adult novelties, lifestyle products, and fictional character art.

Fictional 2D Art Representation: All character designs, artwork, and illustrations featured on our products or marketing materials are purely fictional, 2D artistic representations. All depicted fictional characters are designed and legally represented as consenting adults of legal age (18 years or older).

Fan-Art & Non-Affiliation Disclaimer: Many of our product designs are original, fan-art-inspired interpretations or creative parodies. Unless explicitly stated otherwise, ENX COSMIC is not officially affiliated with, endorsed by, sponsored by, or licensed by any anime studios, production committees, game developers, publishers, or copyright holders.

Copyright & Trademark Protection: We respect intellectual property rights. If you are a copyright owner or an authorized agent thereof and believe that any content or product on our site infringes upon your copyrights, please submit a formal DMCA Takedown Notice to our support team at chacha@enxcosmic.com with the following information:

A physical or electronic signature of the copyright owner or authorized representative.

Identification of the copyrighted work claimed to have been infringed.

Identification of the specific product/URL on our site that is claimed to be infringing.

Your contact information (address, telephone number, and email).

A statement of good faith belief that the disputed use is not authorized by the copyright owner.

3. REINFORCED HEALTH & SAFETY WARNING (INTIMATE NOVELTY DISCLAIMER)

All adult novelty products sold on ENX COSMIC are intended for adult personal pleasure, novelty, and entertainment purposes only.

No Medical Claims: Our products are not medical devices. No clinical, therapeutic, or medical claims are made, implied, or guaranteed regarding the use of our products.

Intimate Material & Body Safety: Our products are manufactured using standard industry materials (such as TPE, medical-grade silicone, ABS plastic, etc.). It is the customer's sole responsibility to review the product descriptions for material composition prior to purchase, especially if you have known skin sensitivities, allergies, or dermatological conditions.

Proper Lubrication & Material Integrity: To protect the structural integrity of toys made of TPE or silicone, only high-quality water-based lubricants should be used. The use of silicone-based or oil-based lubricants (including petroleum jelly, baby oil, or massage oils) can permanently degrade, dissolve, or damage the product materials, which may cause chemical skin irritation. ENX COSMIC is not liable for damages caused by the use of incompatible lubricants.

Hygiene, Sanitization, and Cross-Contamination: Customers are solely responsible for the proper cleaning, sanitization, and storage of intimate novelties. Products must be thoroughly washed before and after each use according to the provided guidelines. To prevent cross-contamination, the transmission of sexually transmitted infections (STIs), or bacterial infections, do not share intimate products with multiple partners.

Discontinuation of Use: If you experience any physical pain, discomfort, irritation, swelling, burning sensations, or allergic reactions during or after using our products, you must discontinue use immediately and consult a qualified healthcare professional. ENX COSMIC is not liable for any injury, infection, or medical complications resulting from improper use, poor hygiene, or allergic reactions.

4. DISCREET PACKAGING & SHIPPING PRIVACY GUARANTEE

We respect and prioritize your personal privacy. We understand the sensitive nature of adult novelty purchases and are fully committed to ensuring a secure and discreet shopping experience.

Neutral Packaging: All orders from ENX COSMIC are dispatched in 100% plain, unmarked cardboard boxes or heavy-duty bubble mailers. There are no logos, product descriptions, or anime-related imagery on the exterior of the package.

Discreet Shipping Labels: The shipping label attached to your parcel will only display standard logistics routing information, your shipping address, and a neutral shipper name. The label will not mention "adult toys", "novelty", or anything indicative of the package's adult content.

Customs Declaration Compliance: For international shipments departing from China, customs declarations will describe the package contents using neutral, compliant terms required by international postal authorities (e.g., "plastic crafts", "silicone mold", "massager", or "home accessory") to protect your privacy while ensuring legal transport customs clearance.

5. CHARGEBACK PROTECTION & FRAUD PREVENTION CLAUSE

ENX COSMIC maintains a zero-tolerance policy towards payment fraud, credit card abuse, and unauthorized chargebacks (commonly referred to as "friendly fraud").

Pre-Dispute Resolution: If you experience any billing discrepancies, double charges, unauthorized transactions, or shipment delays, you agree to contact our customer support team at chacha@enxcosmic.com to resolve the issue before contacting your bank or credit card issuer to initiate a dispute or chargeback.

Chargeback as Breach of Contract: Filing a chargeback for a completed and delivered order (where tracking data confirms delivery to the address provided) without contacting us first constitutes a material breach of these terms.

Evidence Submission: In the event of a dispute or chargeback, ENX COSMIC will actively submit comprehensive evidence to the relevant merchant bank and credit card network to defend the transaction. This evidence includes, but is not limited to: IP address logs, geolocation data at the time of purchase, order confirmation emails, communications history, and carrier-certified delivery tracking proof (including signature proof if applicable).

Consequences of Fraudulent Claims: Any customer who initiates a fraudulent chargeback or claims "unauthorized transaction" for an order they successfully received will be permanently blacklisted from ENX COSMIC and its partner network stores. Furthermore, we reserve the right to report fraudulent buyers to global e-commerce risk mitigation databases, credit reporting agencies, and local debt collection agencies, which may severely impact your personal credit rating.

6 LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ENX COSMIC, its directors, employees, and suppliers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from:

Your access to, or inability to access, this website.

Your purchase, use, or misuse of any products sold on this website.

Any unauthorized access to or alteration of your transmissions or data.

7. CUSTOMS, IMPORTATION, AND LOCAL LAWS

ENX COSMIC ships products globally from China. Adult novelty items and sensual wellness products may be subject to strict local customs regulations, import bans, or moral censorship laws in certain countries or states.

It is the customer's sole responsibility to ensure that the products ordered are legally allowed to be imported into and possessed within their destination country.

ENX COSMIC shall not be held liable or responsible for any packages seized, destroyed, delayed, or returned by customs authorities due to local legal prohibitions.

8. DISPUTE RESOLUTION, BINDING ARBITRATION, AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Mandatory Informal Resolution: Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting us at chacha@enxcosmic.com.

Binding Arbitration: If we cannot resolve the dispute informally within sixty (60) days, you and ENX COSMIC agree that any dispute, claim, or controversy arising out of or relating to these terms, your purchase, or your use of our products shall be resolved exclusively through final and binding individual arbitration, rather than in a court of law.

Class Action Waiver: YOU AND ENX COSMIC AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You agree that you waive the right to participate as a class representative or class member in any class lawsuit against us.

9. 18 U.S.C. § 2257 RECORDKEEPING COMPLIANCE DISCLAIMER (VIRTUAL/2D ART EXEMPTION)

ENX COSMIC is an e-commerce platform that sells physical lifestyle products and novelty items featuring stylized 2D anime/manga-style illustrations.

All depictions of characters on our products, website, and promotional materials are purely virtual, artist-created, 2D fictional representations. No live-action performers or real individuals were utilized in the creation of the graphic illustrations featured on our products. Accordingly, all materials displayed on this website are exempt from the recordkeeping requirements of 18 U.S.C. § 2257 and 28 C.F.R. Part 75. All characters depicted in mature scenarios are artistically designed and conceptually represented as consenting fictional adults of legal age (18 years or older).

10. CONTACT US

If you have any legal inquiries, copyright concerns, or questions regarding this Legal Notice, please contact us at chacha@enxcosmic.com.