Terms & Conditions

1. Overview

This website is operated by our team. Throughout the site, the terms “we”, “us” and “our” refer to our company.

By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including additional policies referenced herein.

If you do not agree to all terms, you may not access or use our services.

2. Eligibility & Age Restriction

This website is intended for adults only.

By using this site and purchasing products, you confirm that you are of legal age in your jurisdiction.

We do not knowingly sell products to minors.

3. Order Acceptance & Right to Refuse Service

We reserve the right to:

  • Refuse or cancel any order at any time
  • Limit or cancel quantities per person, household, or order
  • Cancel orders suspected of fraud, abuse, or payment risk
  • Restrict or block users based on risk assessment

Orders may be rejected without prior notice.

4. Fraud Prevention & Risk Control

We actively monitor all transactions for fraud and risk signals.

We may automatically or manually review, delay, or cancel orders based on:

  • IP address mismatch
  • Billing and shipping inconsistencies
  • High-risk payment indicators
  • Multiple failed payment attempts
  • Suspicious account behavior
  • Use of proxy or anonymized networks

We reserve the right to request additional verification before fulfilling an order.

5. Order Data & Transaction Records

By placing an order, you agree that we may collect and store the following data for order processing and fraud prevention:

  • IP address and device information
  • Browser and system data
  • Checkout timestamp
  • Billing and shipping information
  • Payment transaction identifiers
  • Communication records with support

These records may be used in dispute resolution with payment providers such as PayPal, Stripe, or card networks.

6. Pricing & Product Information

We strive to ensure all product information is accurate.

However, we do not guarantee that descriptions, pricing, or availability are error-free.

We reserve the right to:

  • Modify prices at any time
  • Correct errors or inaccuracies
  • Cancel orders based on incorrect information

7. Shipping & Delivery

Shipping times are estimates only and not guaranteed.

Typical delivery times:

  • United States: 7–15 business days
  • Europe: 7–18 business days
  • Other regions: 10–25 business days

Delays may occur due to customs or carrier issues.

8. Fulfillment & Delivery Confirmation

An order is considered fulfilled once it has been handed to the shipping carrier and a tracking number has been issued.

Carrier tracking status marked as “Delivered” is considered valid proof of delivery.

9. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

For hygiene and safety reasons, intimate products are non-returnable once opened or unsealed.

We reserve the right to refuse returns that do not meet policy conditions.

10. Chargebacks & Disputes

By completing a purchase, you agree to contact our support team before initiating any payment dispute or chargeback.

In the event of a dispute, we may provide payment providers with:

  • Shipping tracking records
  • Delivery confirmation
  • Transaction logs
  • IP and device data
  • Communication history
  • Policy acceptance records

We reserve the right to contest all fraudulent or abusive chargebacks.

11. Payment Authorization

All payments are subject to authorization and fraud screening by payment providers.

We may cancel or hold orders if payment is flagged as high risk.

12. Shipping Address Responsibility

Customers are solely responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Lost packages due to address errors
  • Failed delivery attempts or unclaimed parcels

13. Customs & Import Duties

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

We are not responsible for delays caused by customs clearance.

14. Prohibited Uses

You may not use our website or services:

  • For illegal purposes
  • To commit fraud or chargeback abuse
  • To interfere with website security
  • To collect or scrape data
  • To submit false information

We reserve the right to terminate access for violations.

15. Limitation of Liability

We are not liable for:

  • Shipping delays
  • Customs issues
  • Misuse of products
  • Payment disputes or chargeback losses
  • Indirect or consequential damages

All products are provided “as is” and “as available”.

16. Intellectual Property

All content on this website is owned by us and may not be copied, reproduced, or distributed without permission.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

18. Modification of Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the site constitutes acceptance of changes.

19. Governing Law

These Terms are governed by applicable international e-commerce laws depending on customer jurisdiction.

20. Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the full agreement between you and us.