Frequently Asked Questions
Yes.
We proudly ship to most countries and regions worldwide.
Shipping availability may vary depending on local regulations.
United States: 5–15 business days
Europe: 5–20 business days
Canada: 7–15 business days
Australia: 7–15 business days
Asia: 5–12 business days
Customs processing may occasionally cause delays.
We love hearing from our community. You can send feedback, suggestions, or collaboration ideas to chacha@enxcosmic.com.
If your orders have not yet been processed, we may be able to combine them. Please contact us as soon as possible after placing your orders.
Most limited edition products are produced in small quantities and may not be restocked once sold out.
Once your order has shipped, a tracking number will be sent to your email address.
You can use the tracking information to monitor your package status.
Gift packaging availability may vary depending on the product and region. Please check the product page or contact us before placing your order.
Email: chacha@enxcosmic.com
If you have any questions, feedback, or suggestions, please feel free to contact us.
We typically respond within 24–48 business hours.
Yes.
Applicable products are made using body-safe materials and should be used according to the instructions provided on each product page.
Absolutely.
We always appreciate community feedback and creative suggestions for future projects and collaborations.
We are actively exploring creator collaborations and affiliate opportunities. Please contact us if you are interested in working with ENX Cosmic.
Absolutely.
All orders are shipped in plain, unmarked packaging without explicit product names, logos, or sensitive information visible from the outside.
Your privacy is extremely important to us.
Regular items may be restocked based on demand, while limited editions may not return after selling out.
Yes.
Estimated production and shipping schedules will be clearly stated on product pages.
Pre-order items may not be cancellable once production begins.
Yes.
We welcome inquiries from retailers, distributors, and business partners worldwide.
Please contact us for further information.
Absolutely.
We welcome collaborations with artists, illustrators, cosplayers, designers, and content creators who share our passion for anime culture.
Absolutely not.
We maintain a strict zero-tolerance policy regarding illegal, exploitative, or age-inappropriate content.
All products and artwork are intended exclusively for adult audiences.
Yes.
By placing an order, you confirm that you are at least 18 years old or have reached the legal age required in your jurisdiction.
If you received an incorrect item, please contact our support team immediately.
We will investigate and provide an appropriate solution.
For partnerships, collaborations, licensing opportunities, or wholesale inquiries, please contact:
chacha@enxcosmic.com
We look forward to hearing from you.
Please contact us within 7 days of delivery and provide your order number along with photos of the item and packaging.
We will help resolve the issue as quickly as possible.
Due to hygiene and safety reasons, intimate products cannot be returned once opened or used.
Damaged, defective, or incorrect items may qualify for replacement or refund according to our Return Policy.
Yes.
Selected submissions may be featured with the creator's permission.
Please review our submission guidelines before sending your work.
Yes.
Minor differences in color, dimensions, or packaging may occur due to lighting, display settings, and manufacturing processes.
We recommend cleaning products before and after each use with warm water and mild soap or specialized toy cleaners.
Store products in a cool, dry place away from direct sunlight.
Unless explicitly stated otherwise, fan-inspired products are original creations and are not affiliated with or endorsed by any third-party intellectual property owners.
Yes.
We value your privacy and handle personal information according to our Privacy Policy.
Your information will never be sold to third parties.
Billing descriptors are handled by our payment providers and are designed to remain as discreet as possible.
Actual descriptors may vary depending on the payment method used.
Shipping delays may occur due to customs inspections, local logistics issues, weather conditions, or seasonal demand.
If your package has not moved for an extended period, please contact us for assistance.
Absolutely.
All payments are processed through secure and encrypted third-party payment providers.
We do not store your complete payment information on our servers.
Payment failures may occur because of insufficient funds, incorrect billing information, bank security measures, or restrictions on international transactions.
Please contact your bank or try another payment method if necessary.
Orders may be modified or canceled within 12 hours after purchase.
Once fulfillment begins, changes may no longer be possible.
Please contact us as soon as possible for assistance.
Import duties, VAT, and customs fees may apply depending on your country's regulations.
Customers are responsible for any additional charges unless otherwise stated.
Payment failures may occur because of insufficient funds, incorrect billing information, bank security measures, or restrictions on international transactions.
Please contact your bank or try another payment method if necessary.
Absolutely.
All payments are processed through secure and encrypted third-party payment providers.
We do not store your complete payment information on our servers.