Return & Refund Policy
| Return & Refund Policy Due to the intimate and hygienic nature of our products, we maintain a strict return and refund policy to ensure the safety of all customers. 1. Return Authorization (Important) All returns must be pre-approved by our support team. Unauthorized returns will not be accepted, processed, or refunded. Customers must contact us before sending any item back to receive return instructions and the correct return address. 2. Eligible Returns Products may be returned within 15 days of delivery if all of the following conditions are met: The item is unused; The product remains unopened and in its original sealed packaging; All original packaging, accessories, and components are intact; The product is in a resellable condition (as determined upon inspection). The return window starts from the date the carrier confirms delivery. 3. Non-Returnable Items For health, hygiene, and safety reasons, we do not accept returns or exchanges for: Opened products; Used products; Products with broken or removed seals; Any personal intimate items that have been unsealed or handled. All intimate products are considered final sale once opened. Returned items are not resold for hygiene reasons. 4. Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To process your request, please provide: Order number; Clear photos of the product; Photos of the packaging; A description of the issue. After verification, we will offer a replacement or refund. All claims are subject to inspection upon receipt and verification by our team. 5. Lost Packages If a package is confirmed lost in transit by the shipping carrier, we will offer either: A replacement shipment, or A full refund at our discretion. 6. Refund Processing Once approved, refunds will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your payment provider or bank. Original shipping fees are non-refundable once the order has been shipped. 7. Return Shipping Fees For approved returns that are not caused by our error (e.g., defective or incorrect items), customers are responsible for: Return shipping costs; Any customs duties, taxes, or import fees; Any carrier handling or processing fees. Shipping fees paid at checkout are non-refundable. 8. Refused / Undeliverable Packages Orders returned due to: Incorrect or incomplete address; Refusal of delivery; Failure to pick up from carrier or customs; may be subject to reshipping fees or partial refunds. 9. Inspection & Refund Adjustment All returned items will be inspected upon arrival. We reserve the right to: Approve or reject refunds based on condition; Issue partial refunds if items show signs of use, damage, missing parts, or tampering; Reject returns that do not meet stated conditions. 10. Chargebacks & Disputes We strongly encourage customers to contact our support team before initiating any payment dispute or chargeback. Most issues can be resolved quickly through our support team. We reserve the right to provide evidence of delivery, product condition, and communication records in dispute cases. 11. Fraud Prevention We reserve the right to refuse refunds or cancellations in cases of suspected fraud, abuse, or policy violation. 12. Return Process To initiate a return, please contact our support team with your order details. Once approved, we will provide: Return authorization confirmation; Return address; Return instructions. Returns sent without authorization may be rejected. |
||||||||||||||